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SLM policy SLM-policy.docx
Reports
Service-Level-achievement.xlsx
ITSM-reports.xlsx
ITSM-example-reports.docx
Presentations
Project startup SLM-project-startup.pptx
Rationale SLM-rationale.pptx
Inputs and outputs slm-inputs-and-outputs-landscape.pptx
Process SLM-process-diagram.pptx
Process summary SLM-process-diagram-1-page.pptx
SLA types SLA-types.pptx

Audio snippets
can be imported into iTunes then accessed on the go! (help)
Starting SLM
SLM process
SLM terms

Email: brettandrewsuk@gmail.com
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