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Service Level Management
Our Senior Consultant is Brett Andrews, co-author of Service Level Management - A Practitioner's Guide - Second Edition, published by the itSMF.
Brett has experience of setting up Service Level Management from scratch, plus over 20 years developing service management reports, for various organisations.
Video introduction
Service Level Management
In this video, introducing Service Level Management by starting up a project is covered, as is the different types of SLAs, plus SLM as a process.
Download the associated audio file, which can be imported into iTunes then accessed on the go! (help)

Sample files