Home | About us | Date: 25/01/2022

Customer Service Management Systems
The Senior Consultant was Brett Andrews, an ITIL subject matter expert.
Brett has over 20 years experience of managing Service Desks and leading, or project managing, the development/implementation of the associated Customer Service Management Systems.
Brett has worked with-
* ServiceNow (Jakarta-New York) and completed Udemy administrator and developer courses
* BMC Remedy (ARS 3-8, ITSM7)
* BMC Service Desk Express
* Touchpaper
* LANDesk and
* HelpStar

Video introduction
Customer Service Management systems